Terms & Privacy Policy Lawyers
We draft terms of use and privacy policies for your platform in line with data protection rules.
Overview
Terms of use and a privacy policy are not one document, and neither is marketing copy. The first governs the contractual relationship with the user — what you provide, what you do not warrant, how the service ends — and the second is a legal obligation under the data protection regime with direct consequences at audit or on a complaint.
We prepare digital product documentation: terms of use, privacy policies, cookie policies, service level agreements, subscription and refund terms, and content policies for platforms hosting user content.
We always start by examining the product before writing: what data is actually collected? where is it stored? who has access? A policy written without that examination describes a different product, and at the first audit it exposes a documented gap between what you committed to and what your system does.
The legal framework
Digital product documents rest on the data and e-commerce regimes:
- The Personal Data Protection Law and its implementing regulations
- The E-Commerce Law and consumer protection rules for platforms
- The Electronic Transactions Law and electronic signatures
- The controls on transferring data outside the Kingdom
- The Anti-Cyber Crime Law on content and usage
- The Civil Transactions Law on general contractual provisions
Situations we handle
Launching an app or platform
Documents are written after mapping the data flow, not before — otherwise they describe a product that is not yours.
A recurring subscription service
Auto-renewal, refunds and cancellation are set out expressly to avoid consumer complaints.
A platform hosting user content
A content policy with reporting and takedown mechanics protects the platform from liability for what others post.
A B2B service
The service level agreement, liability on outage, and ownership of deliverables — three decisive clauses.
Using vendors outside the Kingdom
Transfers are subject to controls and are stated expressly, not through a general reference to "trusted partners".
Costly mistakes we see
- 1
Copying a policy from another product
Text that does not match your technical reality is documented evidence of breach, not of compliance.
- 2
Merging the terms and the policy
Two documents with different purposes and obligations. Merging them leaves gaps in both and confuses users and regulators alike.
- 3
Consent buried in long text
Unclear consent may not stand as a basis for processing, so you lose the legal basis precisely where you meant to secure it.
- 4
Omitting cancellation and refund mechanics
The absence of clear terms on cancellation, refunds and renewal is what generates most consumer complaints.
How the procedure runs, step by step
Terms of use and a privacy policy are not text to be copied. They define your liability to the user and to the regulator at the same time.
- 1
Examine the product and map the data
We review how the product actually works: what is collected, from where, where it is stored, and who can reach it. The policy must match the product, and a mismatch between them is itself the breach.
- 2
Draft the terms of use
We set the licence granted to the user, prohibited use, liability limits, subscriptions and refunds, and account termination. Ambiguity on refunds generates more complaints and claims than anything else.
- 3
Draft the privacy policy to Saudi law
We build the policy on the Personal Data Protection Law: the legal basis for each purpose, retention periods, recipients, and data subject rights. A translated foreign policy does not meet the requirements on transfers outside the Kingdom.
- 4
Collection notices and consent
We design the collection notice and consent mechanism inside the product rather than on a separate legal page. Consent buried in a long document is not valid consent for sensitive data.
- 5
Update as the product evolves
Every new feature that changes the data flow requires a policy update and notice to users. A stale policy describing an earlier product is more dangerous than having none.
Documents we will ask you for
- A description of the product and its main screens
- A list of the data collected and its purposes
- Service, hosting and analytics providers
- The current legal texts, if any
- The payment, subscription and refund mechanism
- The target audience and its geographic scope
Fees and timelines
The digital product document package is offered at a fixed fee covering terms of use, privacy policy and related documents, following a data flow mapping session. Later updates as the product changes are priced separately.
On timing: the core package takes one to two weeks depending on the product's complexity and the number of vendors. Products handling sensitive data or operating in regulated sectors need additional time to verify sector requirements.
Common questions
Is copying a policy from a similar product enough?
No. A policy that does not describe what your product actually does with data exposes a documented gap between the written and the executed, and at audit that is evidence of breach rather than compliance.
What is the difference between terms and a privacy policy?
Terms govern the contractual relationship: what you provide, what you do not warrant, and how the service ends. A privacy policy is a legal obligation describing data processing, its basis and data subject rights. Neither substitutes for the other.
How do we obtain valid consent?
Through clear, separate and withdrawable consent — not buried in long text or imposed as a condition of service where it is not necessary for it. Cosmetic consent can defeat your legal basis for processing.
Do we need a cookie policy?
If the site or app uses them for purposes beyond basic operation, yes. Explaining the types, purposes and control mechanism is part of the transparency the law requires.
What do we say about transfers abroad?
State expressly that data may be processed by vendors outside the Kingdom, with the controls adopted. A general reference to "trusted partners" does not meet the transparency requirement.
Do the terms protect us from liability for content?
They help when accompanied by an effective, actually operated reporting and takedown mechanism. Text alone without an operational process does not protect the platform when a problem arises.
When should the documents be updated?
On any change to the data collected, the vendors or the business model, and on regulatory amendments. The product changes faster than the documents, and that is where the gap appears.
Will you review existing documents?
Yes, with a review comparing what is written against what the product actually does and what the regulations require, with amendments ready to publish directly.
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